Privacy Policy

This privacy policy and general privacy notice applies to jcsemergencyrepairs.co.uk/. We at JCS Emergency Repairs take your privacy seriously, and this policy and notice has been drafted in accordance with the requirements of the General Data Protection Regulation ("GDPR").

This privacy notice explains how we look after your personal data (in all situations where we collect your data) and sets out your privacy rights and also explains how the law and our approach to privacy and personal data protects you.

This privacy notice supplements any other privacy notices that we may provide to you at the point that we collect data from you and should be read in conjunction with those notices.

Our status and details

For the purpose of the GDPR we are the data controller and any enquiry regarding the collection or processing of your data should be addressed to us using the contact details below:

Name: JCS Emergency Repairs
Email address: [info@jcsemergencyrepairs.co.uk]
Postal address: [REGISTERED/TRADING ADDRESS]
Tel: 07547 792384

By using the Website you consent to this policy.

Information we collect

We will collect, process and store personal data only if it is directly provided to us by you. You may do this in your capacity as a user of this Website, by enquiring in relation to our goods or services, becoming a customer or supplier, or potential supplier.

Personal information covers any information which relates to you as an identifiable person. Below are examples of the type of data that this may include:

(a) Identity Data including forenames, last name, date of birth, gender, marital status, and username or similar identifier.

(b) Contact Data may include invoicing or job address; home or work address; email address and telephone numbers; personal or job title and position.

(c) Financial Data may include bank account and payment card details.

(d) Special Category Data — for example health or medical data, if relevant to a job (e.g. accessibility needs at a property), details about your race, religion, sex and political opinions. We do not routinely seek this data and only process it where it is directly relevant to delivering a service to you.

(e) Transaction Data may include payments made for products and services you have purchased from us, or in relation to payments that we have made to you.

(f) Technical Data may include internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices used to access this Website.

(g) Profile and Usage Data may include enquiries submitted by you, purchase information, feedback and survey responses, and how you use our website, products and services.

(h) Marketing Data may include details of any preference that you have advised us of in relation to marketing communications from us.

We may also collect non-personal data such as Aggregated Data, which is data that may be obtained from your personal data but which does not directly or indirectly identify you. This may include Usage Data detailing how you use our Website and the features and areas that you have interacted with.

We record calls for training, monitoring, quality and fraud prevention purposes. By calling us, you consent to have the call recorded and used for such purposes. We may retain call recordings for up to 12 months. Recordings may be disclosed to law enforcement if lawfully requested. Recordings are stored securely.

How do we collect your personal data?

A range of different methods may be used to collect data, which may include the following:

(a) Direct interactions with us in person, by post, phone, email or otherwise. You may give us your Identity, Contact and Financial information this way. Calls to us may be recorded; card details or payment information are not recorded.

(b) Automated technologies or interactions with our website, for example the callback/enquiry form. You may give us Identity and Contact information this way.

(c) Third parties or publicly available sources (third parties may be used in processing Identity, Contact and Financial categories of personal data — for example, payment processors).

Data accuracy

It is important that the data we hold about you is accurate and up to date. If your data changes, please notify us so that we can update our records.

Use of your information

We may hold and process personal data that you provide to us in accordance with the GDPR. The information we collect and store relating to you is primarily used to:

(a) Enable us to provide our services to you (e.g. arranging a callback, dispatching an engineer, quoting or invoicing a job), communicate with you and meet our contractual commitments to you. This may include Identity, Contact, Financial and Transaction data.

(b) Notify you about any changes to our business, such as improvements to our Website or service changes, that may affect our service or relationship with you. This may include Identity and Contact data.

(c) If you are an existing customer, contact you with information about goods and services similar to those that were the subject of a previous job with you. This may include Identity and Contact data.

(d) Where you have consented to receive such information, provide information on other parties' products or services that we feel may be of interest to you. This may include Identity, Contact and Marketing data.

(e) Where you have consented to receive our newsletters or promotional updates, to provide those to you. This may include Identity and Contact data.

(f) Comply with a legal obligation. This may include Identity, Contact and Transaction data.

(g) Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include all types of data.

Where we collect your data for marketing purposes, we will always request your consent at the point the data is collected. We will always obtain your prior consent before sharing your personal data with any third party for their marketing purposes.

We will only use your personal data for a reason other than the purpose for which it was originally obtained if we consider that we need to use it for that other purpose and have a legitimate interest in doing so.

Disclosure of your information

There are circumstances where we may disclose your data to third parties, including:

(a) Regulatory bodies, to enable us to comply with the law and assist fraud protection. This may include Identity, Contact and Transaction data.

(b) Our suppliers, where third parties are involved in fulfilling our services to you — for example, [PAYMENT PROCESSOR, CRM/BOOKING SOFTWARE, SMS/EMAIL PROVIDER — list what you actually use]. This may include Identity, Contact and Transaction data.

(c) Third-party marketing, only where you have consented for us to do so. This may include Identity, Contact and Marketing data.

(d) Business sale, if we sell or buy any business or assets, or if JCS Emergency Repairs is bought by a third party, in which case personal data held by us may transfer to the buyer. Any such transfer will only be on terms that the confidentiality of your personal data is protected and that this privacy policy continues to be complied with by the recipient.

We do not reveal information about identifiable individuals to advertisers, but we may on occasion provide them with Aggregated Data about our Website visitors and customers.

If you do not want us to share your data with third parties, you can withhold consent when providing your details on our forms, or write to us at the address above or email us at [INFO EMAIL] at any time.

Controlling the use of your data

Where we rely on consent as the lawful basis for processing your data, you can revoke or vary that consent at any time by writing to us at the address above or emailing [INFO EMAIL].

Data storage and transfer of your data

As part of the services offered to you, for example through our Website, the information you provide may be transferred to and stored in countries outside of the UK/European Economic Area (EEA) where we use remote website server hosts or other suppliers based outside the UK/EEA — this is generally the nature of data stored in "the Cloud."

If we transfer or store your personal data outside the UK/EEA, we will take steps to ensure your privacy rights continue to be protected, as outlined in this privacy policy.

Security

The transmission of information via the internet or email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of data while it is being transmitted to our site; any such transmission is at your own risk.

We have put in place security measures to prevent your data from accidental loss or disclosure. Once we have received your personal data, we use procedures and security features to try to prevent unauthorised access.

In the event of a data breach, we will notify the ICO and you where the breach results in any likelihood of loss or damage to you.

Data retention

The length of time we retain and store data depends on the purpose for which it was collected. We will only store data for as long as required to fulfil that purpose, or to satisfy legal requirements.

It is a legal requirement that we keep certain data about our customers and suppliers for at least six years, including Contact, Identity, Financial and Transaction data.

Where you have requested marketing materials, we will retain your data until such time as you withdraw consent.

Use of cookies

Our Website uses cookies. We use cookies to gather information about your device for our services and to provide statistical information regarding use of our Website. This information does not identify you personally — it is statistical data about our visitors and how they use our Website.

Cookies are downloaded to your computer automatically where used, and help us improve our Website and the service we provide to you.

All computers and browsers allow you to decline cookies via your browser settings. Please note that declining cookies may mean you are unable to access certain parts of our Website.

[If you use Google Analytics, Meta Pixel, or any advertising/tracking cookies, list them specifically here along with a link to your cookie consent tool, if any — the current wording is generic and should reflect your actual cookie setup.]

Your rights

The GDPR gives you a range of rights in relation to the personal data we collect from you. You have the right to:

(a) Access your personal data (a "data subject access request"). You will not need to pay a fee unless we can demonstrate the request is repetitive or excessive. We will respond within one month, though we may need further information to confirm your identity.

(b) Request correction of incomplete or inaccurate data.

(c) Request erasure of your personal data where there is no justifiable reason for us continuing to hold it. We may not always be able to comply, e.g. where there is an ongoing contractual relationship or a legal requirement to retain the data.

(d) Object to processing of your personal data where we rely on consent or legitimate interests as the basis for processing.

(e) Restrict the processing of your personal data.

(f) Request transfer of your personal data to you or to a third party, in a structured, machine-readable format.

(g) Withdraw consent at any time, where we rely on consent to process your data. If you withdraw consent, we may not be able to provide certain services to you — we will advise you if this is the case.

You can exercise these rights at any time by writing to us at the address above, or by email to [INFO EMAIL].

You may find links to third-party websites on our Website. If you visit those sites, they may collect data about you under their own privacy policies, which you should check. We do not accept responsibility or liability for third-party sites, as we have no control over them.

Complaints

If you wish to raise a complaint regarding our use of your personal data, you can contact the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

We would welcome the opportunity to discuss your concerns directly before you contact the ICO, to see if we can resolve the issue for you.

Changes to this policy

We may update this policy to reflect changes to the Website and customer feedback. Please review this page periodically to stay informed of how we protect your personal data.

We welcome any queries, comments or requests regarding this Privacy Policy — please don't hesitate to contact us.

Version: [09/08/2026]